Refund policy

Last updated: April 27th, 2022

RECEIVING DAMAGED PRODUCTS

If a product is delivered damaged, notify us immediately at care@the-goodnesscompany.com. For online payments, a refund request needs to be submitted for issuance of refund as store credit. This can be used towards future purchases for a period of 6 months from the date of issue.

If you encounter any issues please contact our Customer Service team at +971 58 507 6236 or email us at care@the-goodnesscompany.com.

MISPLACED AND INCORRECT ORDERS

For any misplaced or incorrect items, please contact our Customer Service team at +971 58 507 623 or email us at care@the-goodnesscompany.com.

RETURNING PRODUCTS

Products can be returned only if a manufacturing defect is identified. For any items returned, we do not refund delivery charges.

NON-RETURNABLE PRODUCTS

Edible items and customized goods cannot be returned. We do not accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

UNAVAILABLE PRODUCTS

If a product is unavailable, we will inform you immediately with a phone call and email. Your card will not be charged for the same. Our team will also suggest alternative or substitute options.

CANCELLATION POLICY

Orders once placed, cannot be cancelled.