RECEIVING DAMAGED PRODUCTS
If a product is delivered damaged, please notify us immediately at firstname.lastname@example.org and we will arrange a replacement
MISPLACED AND INCORRECT ORDERS
For any misplaced or incorrect items, please email us at email@example.com
Given the nature of our products (chocolates), we do not accept returns or exchanges. Should you experience an issue with your order, please contact us at firstname.lastname@example.org
If a product is unavailable, we will inform you immediately via email. Our team will also suggest alternative or substitute options. In the event you do not proceed with the suggested alternative, a full refund will be processed.
Orders once placed, cannot be cancelled.