Creating an Account
Go to My Account page and fill out all the necessary information. You can also create an account during the check-out process.
Changing your Password
Go to My Account page -> Account Details -> Change Password
Forgotten your Password
Not to worry! Simply click on ‘Forgot Password’ and follow the steps mentioned.
Creating Multiple Accounts
Yes. However, you will have to use a different email address for each account that you create.
Privacy Policy
Last updated: June 7th, 2020
GOODNESS General Trading LLC (“us”, “we”, or “our”) operates https://shop.the-goodnesscompany.com/ website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://the-goodnesscompany.com/
INFORMATION COLLECTION AND USAGE
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
Name
Email address
Telephone number
Address
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
https://shop.the-goodnesscompany.com/ will not pass any debit/credit card details to third parties.
COOKIES
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
SECURITY
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
MINOR’S PRIVACY
Our Service does not address anyone under the age of 18 (“Minors”).
We do not knowingly collect personally identifiable information from minors under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
COMPLIANCE WITH LAWS
We will disclose your Personal Information where required to do so by law or subpoena.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us.
Terms of Use
Last updated: June 7th, 2020
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using https://shop.the-goodnesscompany.com website (the “Service”) operated by GOODNESS General Trading LLC (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
ACCOUNTS
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The user is responsible for maintaining the confidentiality of the account.
We do not trade with or provide any services to OFAC and sanctioned countries.
INTELLECTUAL PROPERTY
The Service and its original content, features and functionality are and will remain the exclusive property of GOODNESS General Trading LLC and its licensors.
LINKS TO OTHER WEBSITES
Our Service may contain links to third-party web sites or services that are not owned or controlled by The Goodness Company.
The Goodness Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Goodness Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
TERMINATION
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
DISCLAIMER
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
CONTACT US
If you have any questions about these Terms, please contact us.
Advertising Policy
Last updated: June 7th, 2020
The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for ensuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. The Goodness Company is not responsible for the acts or omissions of any advertiser or sponsor.
Intellectual Property Rights
Last updated: 13th May 2020
Although The Goodness Company is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through The Goodness Company’s system; the Online Materials are The Goodness Company’s intellectual property and are protected by intellectual property laws. The Online Materials may not be copied or redistributed either in whole or in part without the prior written consent of The Goodness Company, except as expressly and specifically permitted under these Terms of Use.
The Online Materials are and will remain the exclusive property of The Goodness Company. All rights, titles, and interests in and to the Online Materials will be and remain vested solely in The Goodness Company. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sub-license, redistribute, assign or otherwise convey the Online Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the Online Materials to create a product for resale or to use the Online Materials in any way that competes with The Goodness Company.
You acknowledge and agree that The Goodness Company will own all rights, titles, and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the Online Materials made by or for you. At The Goodness Company’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to The Goodness Company or perfect these rights, titles or interests in The Goodness Company’s name.
Disclaimer of Warranty & Limitation of Damages
Last updated: 13th May 2020
The Goodness Company makes no warranty or representation of any kind, either express or implied, including but not limited to warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose, non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the site. The Goodness Company also does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement or other information that is submitted, displayed or uploaded through the site by any user. The Goodness Company shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits or for business interruption arising out of the use of or inability to use this site, even if The Goodness Company has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of The Goodness Company would in such case be limited to the greatest extent of liability permitted by law.
Placing an Order
Click on the “Add to Cart” button on the product, and it will be added to your cart. You can then head to the ‘Cart’ page, from where you can proceed to the checkout page and complete the purchase.
Order Timings
You will be advised on the available delivery time-slots during checkout.
Receiving your Order
Ideally, there should be someone available to accept the delivery of your order. If no one’s going to be available, please mention the same in your order notes and we can leave these at the door or with building security based on your instructions. However, we are not responsible for any missing or damaged items after delivery in such scenarios. Please note that this option is not available for Cash on Delivery (COD) orders.
Placing a Telephone Order
We only accept online orders. If you are not familiar with online ordering; you can reach us on our WhatsApp number +97158-5076236 and our team will guide you through the process.
Collecting an Order from Us
As of now, it’s not possible to collect your orders from us. However, you can visit our Retail Partners to shop our products.
Cancelling an Order
Please refer to our ‘Refund and Returns Policy‘ for details.
About our Delivery Service
Orders are delivered across the UAE by our logistics partner in a sterilized and temperature-controlled fleet, five days a week from Sunday – Thursday. There should be someone available to accept the delivery of your order. Please note that delivery times may vary due to public holidays, special occasions, or any unforeseen and uncontrollable circumstances.
Delivery Charges
Delivery charges will be calculated at checkout based on the country, city and area information you have entered.
| Dubai | Rest of the UAE | |
|---|---|---|
| Orders under AED 50 | AED 30 | AED 40 |
| Orders from AED 50 – 99 | AED 25 | AED 30 |
| Orders from AED 100 – 149 | AED 12 | AED 21 |
| Orders from AED 150 and above | FREE | FREE |
Delivery Timings
Our deliveries take place between Sunday till Thursday from 10:00 AM to 9:00 PM.
Delivery Zones
We deliver across the UAE within city limits. Currently, we do not offer International Delivery.
For delivery zones outside the UAE contact us on +971 58 507 6236
Safety Measures
We strive to ensure your order is delivered in the best condition and adhere to all disinfectant and sterilization practices. If you encounter any issue please contact us via +971 58 507 6236 or email us at [email protected].
Missed Deliveries
You can contact our Customer Service team on +971 58 507 6236 or email us at [email protected] and our team will be happy to assist you.
Payment Options
Credit Cards
We accept payments through a secure credit card transaction. We currently accept Visa, Mastercard and American Express. A protected shopping experience is ensured on our site.
Apple Pay Payments
Before completing checkout, you will see an option to “Buy with Apple Pay”. Tap this button and make sure your billing, shipping and contact information is correct. Choose your preferred card. Depending on your device type you will need to use your Face ID or passcode to confirm the payment. When your payment is successful, you will see Done and a checkmark on the screen.
Paying Cash on Delivery
We currently do not accept cash on delivery.
Receiving Damaged Products
If a product is delivered damaged, notify us immediately at [email protected]. For online payments, a refund request needs to be submitted for issuance of refund as store credit. This can be used towards future purchases for a period of 6 months from the date of issue.
If you encounter any issues please contact our Customer Service team at +971 58 507 6236 or email us at [email protected].
Cancellation Policy
Customers can cancel their order within 15 minutes of the order being placed by calling our Customer Service team at +971 58 507 6236 or by emailing [email protected]. For credit card payments, refunds will be made back to the credit card used as the original mode of payment. Please allow for up to 30 days for the refund to be completed.
Misplaced and Incorrect Orders
For any misplaced or incorrect items, please contact our Customer Service team at +971 58 507 6236 or email us at [email protected].
Returning Products
Products can be returned only if a manufacturing defect is identified. For any items returned, we do not refund delivery charges.
Non-returnable Products
Edible items and customized goods cannot be returned. We do not accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.
Unavailable Products
If a product is unavailable, we will inform you immediately with a phone call and email. Your card will not be charged for the same. Our team will also suggest alternative or substitute options.